MercadoHub Store Return & Refund Policy

Return Window

MercadoHub Store gladly accepts returns submitted within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging completely intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return without regard to the 30-day window.

Items that cannot be returned:

• Merchandise designated as final sale (clearly identified as such at checkout)
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift certificates, and physical gift cards
• Products damaged through customer misuse, improper storage, or failure to observe the product handling instructions
• Merchandise sent back after the 30-day return window without prior written authorization from MercadoHub Store support

How to Initiate a Return

1. Send an email to our support team at service@MercadoHub.shop including your complete order number, the specific item(s) you intend to return, and a short explanation of the reason. If your return concerns damage or a defect, please include clear photographs of the affected items and their packaging with your initial request.
2. Our team will examine your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) you are sending back so they are protected during transit, and write the assigned RMA number clearly and legibly on the outside of the shipping package. Never write directly on the original product packaging.
4. Dispatch the package to the return address stated in your RMA confirmation email, using a shipping method that provides tracking.

Returns received without a valid, active RMA number may be declined upon arrival or may encounter substantial processing delays. MercadoHub Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once MercadoHub Store receives and inspects the returned item, approved refunds are issued to your original payment method within 3–5 business days. When a damage or defect claim is approved (with valid photo proof submitted upfront), the refund is issued within 1–2 business days of claim approval. Please allow an additional 5–10 business days for the refunded amount to post to your bank or card statement, as timing depends on your financial institution's processing schedule. Original shipping charges are not refundable unless the return results from an error on our part (for example, an incorrect or damaged item was sent). MercadoHub Store issues all refunds directly to the original payment method used at checkout; store credit is provided only when the customer explicitly requests it at the time of return.

Damaged or Incorrect Items

Should your order arrive damaged, contain the wrong items, or differ from its description, please reach out to us within 7 days of delivery with clear photographs of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Customers bear all standard return shipping costs unless the item is defective, was damaged in transit, or the issue stems from an error by MercadoHub Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount. For every return caused by a MercadoHub Store error (incorrect items, shipping damage, or items defective on arrival), we absorb 100% of the return shipping costs, with no deductions from your refund.